Lee Gunter wrote:
>
> Our local HP office has farmed out its "hard-copy" (printers, faxes, etc.)
> service to another company -- maybe they're doing this world-wide ... ??  The
> resultant service has been less than satisfactory, and all we can do is contact
> the new company, not HP - even though our support dollars still are paid to HP.
> We get referred to an "Issues Management" section through the HPRC.  We've
> logged an "issue", but have never heard from anyone in Issues Management.
>
> This apparently applies to all printers, and the new folks can't fix our D640
> either.   :-{
> ----
> Lee Gunter                    The Regence Group
> Supervisor, TRG HP/MPE Systems     503.375.4498
> ----
What is HP up to?  Last year I put a warranty call in on a DOA PC nad
guess who showed
up?  IBM.  They had a contract (at least in this area) to service HP
PC's.

Out source everything?  What a way to keep up the HP name!

Nick D.