To answer your questions...

Mainly Windows 9x but some NT as servers.  We even have about 15 Macs in the
design department.  The hardware is whatever the flavor of the day was when
we bought it.  We don't image the disks.  When my hard drive died, they had
to do a complete install on everything, OS, applications, etc.  We are using
MS Office as the standard suite.  However we don't keep users from
installing what they want.  Hardware is accessible to anyone with a
screwdriver.

By your comment, the 3 people we have now are probably not enough...

David Knispel
[log in to unmask]
Phone: 513-248-5029
Fax: 513-248-2672
----- Original Message -----
From: Denys Beauchemin <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, January 27, 2000 3:22 PM
Subject: Re: PC Support -- how many?


> You need to give us more information.  Are the PCs you support running
Windows
> NT, Windows 9x or (egad) Windows 3.x.  There is a big difference in
support
> requirements.  This is the most important issue for support.
>
> The other question is about hardware.  Do you have standard hardware?  Do
you
> image the disk?   In other words, are all the PCs the same or do you have
an
> eclectic variety of PCs.  This is the second most important issue in the
> support arena.
>
> Is there a standard suite of software or does anything go?
>
> Are the PCs locked or are they accessible to any user with a screwdriver?
>
> If you have Windows 95/98, a combination of system-of-the-week, loaded
with
> whatever software the user wants then for 150 PCs, you will need more
support
> staff than you probably have now.  If, on the other hand, you are running
> Windows NT 4.0 or newer on reliable, tested hardware and you image the
drives
> and enforce the software rules, you would only need a few people, at most.
>
> Kind regards,
>
> Denys. . .
>
> Denys Beauchemin
> HICOMP
> (800) 323-8863  (281) 288-7438         Fax: (281) 355-6879
> denys at hicomp.com                             www.hicomp.com
>
>
> -----Original Message-----
> From:   Dave Knispel [SMTP:[log in to unmask]]
> Sent:   Thursday, January 27, 2000 1:50 PM
> To:     [log in to unmask]
> Subject:        PC Support -- how many?
>
> To HP3000 Listers:
>
> We need more help in our PC support area, but how many PC support folks is
> too many, not enough?  Any thoughts?  Any where I can look?  How many
people
> per PC?    How many people do you have in your environment to support the
> PC's?  What would be a good number per PC?
>
> We have about 150 desktop PC's all networked using 10Base-T.  These are
not
> thin clients.
>
> Thanks in advance.
>
> David Knispel
> [log in to unmask]
> Phone: 513-248-5029
> Fax: 513-248-2672