A growing number of administrative professionals are obtaining the
profession's primary certification, CPS, Certified Professional
Secretary.  The state of Tennessee claims the 6347 CPS holders.  This is
the largest number in the country.  The exam encompasses three major areas
as follows:

The following are CPS sample test questions extracted from the
International Association of Administrative Professionals website
(http://www.iaap-hq.org/)  See how well you do.  The answers will follow
tomorrow.

Part 1:  Office Systems and Technology (150-165 questions, 2 hours)

1.      Which one of the following office design elements can provide a
relaxing and calming environment for workers?
         a.      natural lighting
         b.      safety
         c.      zoning
         d.      color

2.      A person who works to ensure the human needs are factored into the
design of the work environment is considered which kind of specialist?
         a.      Documentation
         b.      Technical support
         c.      Training
         d.      Ergonomic

3.      Which one of the following is the physical foundation of a PC?
         a.      microprocessor
         b.      system board
         c.      support electronic circuitry
         d.      expansion slots

4.      Application software sent by the host and processed at the
end-user's workstation describes a
         a.      LAN
         b.      computerized branch exchange
         c.      CBMS
         d.      client/server platform

Part 2:  Office Administration (150-165 questions, 2 hours)

5.      A business document that would be classified as a vital record is a
         a.      corporate charter
         b.      catalog
         c.      bank statement
         d.      business report

6.      According to the Association of Records Managers and
Administrators, Inc. filing rules, which one of the following shows the
correct indexing for U.S. Food and Drug Administration?
         a.      Food/and/Drug/Administration
         b.      Administration/Food/and/Drug
         c.      U./S./Government/Food/and/Drug/Administration
         d.      United/States/Government/Food/and/Drug/Administration

7.      The process of marking the units of the filing name (or segment) by
which the record is to be stored is called
         a.      cross-referencing
         b.      inspecting
         c.      indexing
         d.      coding

Part 3:  Management (150-165 questions, 2 hours)

8.      The percentage of employees who remain in a job or leave it, or who
are promoted, demoted, or transferred is shown in a
         a.      Markov analysis
         b.      relocation spreadsheet
         c.      predictive data base
         d.      placement chart

9.      Which one of the following theories suggests that people acquire
behavior by observing the actions and the consequences of other's behaviors?
         a.      theory of manifest needs
         b.      expectancy theory
         c.      self-efficacy theory
         d.      social learning theory

10.     Nonverbal communication varies greatly among cultures.  For
example, to express understanding,, which one of the following is correct?
         a.      Bulgarians lower their eyes
         b.      Japanese raise their right hand
         c.      British blink their eyes
         d.      Latin Americans raise their chin

Good luck . . . and continued congratulations to our many administrative
professionals at UTC.