The number of companies producing software that secretly monitor
surfing habits seems to be growing.  Most of these spyware programs
analyze a user's surfing habits, and then target commercial ads toward
the user via browser "pop-up" windows or by redirecting the browser to
another web page.  Spyware itself is most often installed unknowingly
by a user when it is "bundled" with another program, most often
freeware.    Spyware can also be installed by a single click when a
user visits a cleverly crafted web page touting specialized freeware.

Spyware programs also often download and install other programs to
"help" in their information gathering.   The cumulative effect of
spyware, other than the loss of privacy, is a slower and more
problematic PC.  Almost all spyware programs target the Windows
operating system.


A. Why doesn't my anti virus program detect and remove spyware?

        It's in the small print.  Spyware programs get "permission" to be
installed when a user clicks "OK" without reading the EULA (End User
License Agreement).  The EULA of some programs allow the automatic
installation of other programs.  Viruses and trojan worms are known as
malware, and they infect your PC without your permission and cause
problems.


B. What can I do to help protect myself?

        1. Keep your system updated.  For personal PCs, keep your Windows
updated by visiting http://windowsupdate.com.  The Helpdesk staff has
done (and continues to do so) a great job of making UTC PCs update
themselves automatically.  If you have a warning stating your system
needs updating, follow the directions and let the updates occur.

        2. Surf safe.  Stay away from questionable web sites.  Watch where you
click.   Read the disclaimers.

        3. Avoid downloading and installing software that you don't need.
This is not to say that all  freeware is bad.


C. How do I check for Spyware?  How do I get rid of Spyware?

        My favorite program is Spybot-S&D.   Adaware is also a good program.
        Both are free and routinely updated with the newest offenders.

                Spybot Search and Destroy:  http://beam.to/spybotsd
                Adaware: http://www.lavasoftusa.com/support/download/


D. What are some examples of spyware/freeware programs?

        RealNetworks Real Downloader, Netscape Smart Downloader, Comet Cursor,
        Virtual Bouncer, EZSearch bar.

        For a full list:  www.spywareguide.com


E. Where can I go to learn more about spyware?

        An excellent page by Steve Gibson that details his battle against Real
Networks:

        http://grc.com/downloaders.htm

        Another article on spyware from ZDnet:

        http://www.zdnet.com/products/stories/reviews/0,4161,2612053,00.html


If you have any questions, please email me.

mjw



Michael Ward  Ed.D, R.H.C.E.
Manager of Advanced Technologies
UT Chattanooga - CECA
615 McCallie Ave
Grote 124 Dept 4324
Chattanooga, TN 37403
423-425-4764
FAX:423-425-4362
[log in to unmask]