Every year, since 1954, the International Association of Administrative
Professionals has designated an official theme for Administrative
Professionals Week.  This year's theme is "Ambassadors of Excellence."  Per
IAAP's president, Sheila Brownfield, the theme
"signifies admin's key roles as front-line public relations representatives
and communication hubs in today's global business environment. Clients and
vendors often judge the character of a business by the quality and
efficiency of its administrative support staff. . .  Admins know how to use
diplomacy, tact, and influence to get a job done."
(http://www.iaap-hq.org/apw/APW2004_newsrelease_IAAP_President_Brownfield_APW_Editorial.htm)

Once again, hats off to those who serve in this honorable and
impressionable profession.

Below are the answers to the CPS exam sample questions from yesterday's trivia:

Part 1:  Office Systems and Technology (150-165 questions, 2 hours)

1.      Which one of the following office design elements can provide a
relaxing and calming environment for workers?
         a.      natural lighting
         b.      safety
         c.      zoning
         d.      color
Answer:  d
2.      A person who works to ensure the human needs are factored into the
design of the work environment is considered which kind of specialist?
         a.      Documentation
         b.      Technical support
         c.      Training
         d.      Ergonomic
Answer:  d
3.      Which one of the following is the physical foundation of a PC?
         a.      microprocessor
         b.      system board
         c.      support electronic circuitry
         d.      expansion slots
Answer:  a
4.      Application software sent by the host and processed at the
end-user's workstation describes a
         a.      LAN
         b.      computerized branch exchange
         c.      CBMS
         d.      client/server platform
Answer:  d
Part 2:  Office Administration (150-165 questions, 2 hours)

5.      A business document that would be classified as a vital record is a
         a.      corporate charter
         b.      catalog
         c.      bank statement
         d.      business report
Answer:  a
6.      According to the Association of Records Managers and
Administrators, Inc. filing rules, which one of the following shows the
correct indexing for U.S. Food and Drug Administration?
         a.      Food/and/Drug/Administration
         b.      Administration/Food/and/Drug
         c.      U./S./Government/Food/and/Drug/Administration
         d.      United/States/Government/Food/and/Drug/Administration
Answer:  d
7.      The process of marking the units of the filing name (or segment) by
which the record is to be stored is called
         a.      cross-referencing
         b.      inspecting
         c.      indexing
         d.      coding
Answer:  d
Part 3:  Management (150-165 questions, 2 hours)

8.      The percentage of employees who remain in a job or leave it, or who
are promoted, demoted, or transferred is shown in a
         a.      Markov analysis
         b.      relocation spreadsheet
         c.      predictive data base
         d.      placement chart
Answer:  a
9.      Which one of the following theories suggests that people acquire
behavior by observing the actions and the consequences of other's behaviors?
         a.      theory of manifest needs
         b.      expectancy theory
         c.      self-efficacy theory
         d.      social learning theory
Answer:  d
10.     Nonverbal communication varies greatly among cultures.  For
example, to express understanding,, which one of the following is correct?
         a.      Bulgarians lower their eyes
         b.      Japanese raise their right hand
         c.      British blink their eyes
         d.      Latin Americans raise their chin
Answer:  c
(http://www.iaap-hq.org/)