This must be a significant problem since I have been on the verge of
mentioning it as well. Not to mention the inconvenience of them ALWAYS
being out of something, be it ketchup, forks, chicken, ice, or whatever.
I am not sure they work from a developed schedule that predicts when
things are likely to need replacement or refill. It doesn't seem like it
anyway. I have definitely observed them engaged in routine maintenance
tasks that could be done anytime during peak hours. That, in my mind, is
most likely about management, not about the individuals.

However, I have hesitated to complain because, for a significant number
of the employees, just the opposite is true. They are friendly, helpful
and pleasant in general. My speculation is that the surly attitude may
be a reflection of the morale as is so often the case. And morale is too
often the product of poor working conditions (ie; salary) and management
style. If the latter is the case, I am concerned that the negative
feedback will be dealt with by a response that is likely to not
discriminate between the surly majority and the very friendly minority,
and that it will represent "more of the same" which will just make the
problem (morale) worse anyway.

-----Original Message-----
From: UTC Staff E-Mail List [mailto:[log in to unmask]] On Behalf Of
Martina Harris
Sent: Wednesday, September 21, 2005 11:27 AM
To: [log in to unmask]
Subject: [UTCSTAFF] UC dining staff

Hello

It is ironic that someone would mention the ATTITUDE of the dining staff
here at UTC because this morning I experienced it first hand.
Being new here at UTC I decided this morning I would stop by the UC and
have
coffee (0800).  I proceeded to the area to get coffee to find there was
no
coffee (not even decaf) I turned to the lady cooking at the grill to
inquire
if there was any coffee she said very nicely " I am the only one behind
the
counter go up front and ask them to make more.  I proceeded to the check
out
line where two employees were there with NO waiting in line.  When I
told
them what I needed both stated "We don't know how to make the coffee,
sorry".  Still determined to patronize the cafeteria I decided to buy
bacon
and hashbrown.  The same person that did not know how to make coffee
over
charged me by $1.74. 
I knew enough to question her about by $4.00 total (to her frustration)
however the students that have gone through her line may have been over
charged on several occasions and just are too afraid to question the
person.

Sorry to say that was my last experience in the UC and hopefully someone
knows how to contact a person over the UC to let them know of this this
type
of behavior.

Thanks for listening and I am sorry for such a long email/

Mharris
Nursing
-----Original Message-----
From: UTC Staff E-Mail List [mailto:[log in to unmask]] On Behalf Of
THOMAS WARE
Sent: Wednesday, September 21, 2005 11:50 AM
To: [log in to unmask]
Subject: [UTCSTAFF] A response to the debate on P. R.and The UTC Food
Center

				9/21/5

Greetings:

	Some faculty--and perhaps students as well-- are not so much
dismayed by clean-up signs or the quality and price of the food or the
lines
leading to the check-out cashiers (at least one usually not open at the
busiest times) as they are by the sometimes impolite and even sullen
attitudes they encounter from members of the serving staff.  It is on
such
bases that I have heard from colleagues their intentions not to go there
anymore.
	Pity.

	tcw