UTC Faculty and Staff,

Please feel free to drop in today, Thursday, April 15 at 2:30 pm in the 
University Center, Ocoee Room for "The Lean University" videoconference. A 
description of the videoconference, lasting approximately 1 and 1/2 hours, 
and presenters is listed below.

Quality Initiatives: The Lean University in Action


The Lean University™ is a strategic initiative developed to respond to the 
ever-increasing need to serve more students during a time of decreasing 
financial support from state sources. Negative internal customer feedback 
regarding response time from administration, constant complaints of 
bureaucratic red tape, and poor customer service orientation led to the 
adaptation of this incredible concept. It allows the university to 
re-engineer processes to accomplish more work in less time with increased 
customer satisfaction.

WHO SHOULD ATTEND:
University personnel responsible for areas that include:
·       Work order systems
·       Purchasing
·       Human Resources
·       Enrollment
·       New course creation and approval
·       Any process involving copious paperwork or time
·       Any process in which students stand in line or wait for responses
·       Any process in which waste or non-value added effort can be identified

WHAT YOU WILL LEARN:
·       How to use Value Stream Mapping
·       How to create a Current State Map and a Future State Map
·       How to teach employees to use Lean University™ to reinvent their 
processes
·       To identify customer needs and create customer value
·       How to save money and human resources for reallocation
·       How to identify needed changes and implement them in a rapid 
improvement environment
·       How to perform a Kaizen event

MEET THE PRESENTERS:

Steve Kreidler is the vice president for administration at the University 
of Central Oklahoma (www.ucok.edu), a master's degree granting university 
with 15,250 students. Kreidler is responsible for administrative duties 
including budget, human resources, physical plant, legal, accounting, 
purchasing, public safety, and fund development. He brought the Lean 
concept to the university from his prior career working to help improve the 
profitability of corporations in Oklahoma and adapted the principles to 
meet the needs of the academic environment.

Mark Nash is a managing director with Argent Global Services 
(http://www.argentglobal.com), a process engineering and management 
consulting firm specializing in productivity improvement, quality control, 
and cost reduction strategies for a variety of industries. Argent and UCO 
partnered to create The Lean University to great success. Argent's 
customers range from Johns Hopkins and Zenith to Dayton Tire and Tinker Air 
Force Base.