Forwarded from the HP3000-L.
Paul Edwards
Treasurer, OpenMPE Board of Directors
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To the HP e3000 Community,
Since our most recent business update at the HP Tech Forum, in June 2007, HP
has made a decision regarding HP e3000 support. Part of the Tech Forum HP
e3000 business update presentation (http://jazz.external.hp.com/papers)
included a conceptual model of support phases for the lifetime of the
platform. In keeping with that model, the purpose of this letter is to
provide an outline of HP's support offerings for the HP e3000 in the coming
years.
HP is pleased to announce that we will offer Limited Support as described
below for many e3000 hardware and software products beyond the previously
announced End of Support Life date of December 31, 2008. At this time, HP
plans to provide this Limited Support until December 31, 2010.
The primary intent of this change is to provide Customers who are
transitioning to new HP solutions with extra time for completing that
transition. This announcement does not reflect a change in HP's continued
strong recommendation that customers proceed with planning and implementing
transitions off the e3000 as soon as possible. HP, together with many
partners worldwide, continues to offer a strong transition program that
includes a wide range of proven solutions. The HP e3000 transition web site
at www.hp.com/go/e3000 contains a wealth of information on HP and
partner-based tools, resources, training, and services.
During the Limited Support period, Software Technical Support Services will
be replaced with Mature Product Support without Sustaining Engineering (MPS
w/o SE) on January 1, 2009. Under the MPS w/o SE service, Customers will
continue to receive the same high quality access to HP technical experts,
software electronic support, and escalation management, to assist in problem
analysis, isolation and resolution with existing patches. Please refer to
the Software Technical Support Services data sheet for information about the
MPS w/o SE service offer.
Notwithstanding this extension, HP wants to make clear that this Limited
Support will not include Software Update Services or sustaining engineering,
as defined in the Software Technical Support Services datasheet, after
December 31, 2008. This means that HP will not add new features or
functionality to MPE/iX and e3000 products. No new releases, PowerPatches,
replacement products, or patches, including patches for newly discovered
security vulnerabilities, will be provided. Please note that instances may
arise where HP will have to discontinue support earlier than December 31,
2010 on specific products and services.
Customers with support today will automatically receive a support extension
for the products and services for which they currently have support.
Adjusted support dates will be reflected on contracts as part of the
contract renewal process.
Additional information can be found on the FAQs section of the
www.hp.com/go/e3000 website. As always, HP encourages customers with
additional support needs beyond the MPS w/o SE services offering to contact
your HP sales, HP support, or authorized reseller representatives to discuss
your specific requirements
HP values our Customers and looks forward to continuing to provide them with
best-in-class products and services.
Best regards,
Ross McDonald, MPE/iX R&D
Director of Engineering
Hewlett-Packard Company
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