Sorry I'm late in responding.  There are still a couple hardware support
issues...one is the changing of SUSAN numbers and the other is upgrading
user licenses.  These are still roadblocks for those on unsupported hardware.

John Lee
Vaske Computer Solutions


At 09:31 AM 10/3/02 -0400, Jonathan M. Backus wrote:
>        There was an additional suggestion by Paul Edwards on 9x7 CE
documentation.
>Are there any other thoughts or concerns with regards to the category HP
>chose to call Self-Support in their presentation at the OpenMPE session?
>I've included the original recap below for review.
>
>"Self-Support beyond End-Of-Support (EOS)"
>* Access e3000 information, tools, & freeware
> - Continue to provide e3000 manuals/documentation on either docs.hp.com or
>via third party.
> - Move e3000-specific content of ITRC that requires support contracts
>to "free" area.
> - Continue to provide Jazz content on either hp.com or via third party.
>* Apply patches
> - Continue to provide patches on ITRC; specific OS releases to be
>determined.
>* Diagnose hardware
> - Provide access to e3000 diagnostics via published password or password
>removal.
>
>Thanx,
>  Jonathan (Jon) M. Backus, MPE-CSM ~ President
>  Tech Group ~ 15 Catawba Place ~ Hagerstown, MD ~ 21742-6515
>  Email: [log in to unmask] ~ AIM: JMBackus
>  Vmail: 301.988.0614 ~ Fmail: 301.714.1854
>  Web: www.TechGroupMD.com
>
>