Hi HP-3000-L members,

A situation has come up on our new N4000 200/440 that has me stumped.

We have a hung console.  Here's the scoop.
The operator was doing a showjob and hit the escape key to try to stop
the screen listing (on the 900 series console, the STOP key is where the
escape key now is, so it's habit). This resulted in a keyboard lock.
The only way we've been able to clear the keyboard lock previously was
to power-cycle the console, which the operator did. That resulted in a
hung session logged in as operator.sys.

We did an abortjob on the session, an abortio on ldev 20, and even
attempted TERMDSM and Abortcon (neither worked, because the console is
not on a DTC nor is it on a lan). A showproc for the hung session shows
that the process is at CS 150, and is getting no CPU time.

SOS shows that the process is in a 'Terminal Write' wait state, whatever
that is.

I have an open call with the response center, and they've had me reset
the console terminal to default configs and power cycle it again, to no
avail. We can do a CTRL-B and get to the GSP on the console, so it
doesn't seem to be a hung port or terminal hardware failure.

HP has suggested we restart the system, and I concur -- we were going to
anyway, because I had made some changes to spooled printing and wanted
to do a start norecovery to get those changes permanently into the
configs. However, we cannot do a CTRL-A from a session that is not the
master console, so we're faced with an ungraceful shutdown.

What is the protocol for doing such a shutdown? Our normal backup
procedures are to get everyone off the system, abort the background
jobs, bring down network services, stop the spoolers, then do our
backup.  Once the backup is finished, can we just do a CTRL-B RS, or do
we need to do something additional to safeguard the system.

Any guidance would be most helpful.
Thanks!
--
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  John MacLerran
  IT Systems Analyst                       email:   [log in to unmask]
  Idaho State University                             V(208) 282-2954
  http://www.isu.edu/~macljohn                       F(208) 282-3673
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