At 04:37 AM 9/12/97 -0700, Dale wrote:
>Ten years later, natural attrition has brought Interex a new management
>team,
>different staff members and fresh volunteers.
>
>Why is it then that the adversarial attitude still survives?

In my opinion, because Interex is a company with a stated mandate and a set
of goals (to grow and sustain Interex).  We, the user community, are their
customers.  In spite of the fact that most of us acknowledge that without
customers we wouldn't have a reason for corporate existence, don't many
vendors occasionally lose sight of this "customer first" theme and develop
animosity towards the more vocal segment of their own customer base?

On the other hand:  I (and several others) left an employer (an hp3000
vendor) in 1985 because of their corporate culture, if I can use that term
loosely, that encouraged "WOS [Waste of ~perm]" as an acceptable way of
referring to their "vocal" customers.



Brian Duncombe  [log in to unmask]  http://www.triolet.com
"Inside every large program is a small one struggling to get out."
          C. A. R. Hoare