In response to my post about all of the free help Mark Landin observed:
> And you get what you pay for. While there may be literally
> hundreds of volunteers out there to help you with your problem,
> none of them is *obligated* to do so. What is the Linux support
> escalation procedure?
If paid support is what you're looking for is IBM support for Linux
acceptable?
http://www-1.ibm.com/services/e-business/linux.html
Charles Finley
Transformix Computer Corporation
Oceanside, CA
(760) 439-3146
> -----Original Message-----
> From: Landin, Mark [mailto:[log in to unmask]]
> Sent: Friday, February 14, 2003 9:01 AM
> To: [log in to unmask]; [log in to unmask]
> Subject: RE: HP-UX Obsolescense
>
>
>
> >This is mainly due to the fact that if you have a problem with Linux,
> >there's a whole world out there eager to provide you with free
> >technical assistance.
>
> And you get what you pay for. While there may be literally
> hundreds of volunteers out there to help you with your problem,
> none of them is *obligated* to do so. What is the Linux support
> escalation procedure?
>
> >Speaking of assistance, Tom told us that the Cerritos Linux User's Group
> >(another L.A. area group) periodically has an installation and
> configuration
> >meeting. Therefore, if you're having problems with you Linux
> installation,
> >you bring you machine in and get others to help you get it working right.
>
> Carrying in my N4000 might be difficult, even if my employer gave
> me permission
> to let me leave the building with it.
>
> Linux definitely has it's place, and Charles' email illustrates a
> lot of them. However, Linux will sink or swim, and HP-UX will
> sink or swim, not on TECHNICAL merits, but on business merits.
> This is exactly what happened to MPE ... technically it's
> wonderful, but HP doesn't expect to make enough money on it, so
> bye-bye! My company, and many companies, are still very
> uncomfortable running "critical" things on a system that's
> supported on a volunteer basis by you-have-no-idea whom. Maybe
> Linus Torvaalds himself is helping you, or it might be the guy
> behind the counter at Baskin-Robbins last week who served up your
> double-dip in a waffle cone. Both could provide you with answers
> ... hopefully correct ones. Do either one have an N4000 and fibre
> disks so they can debug the driver problem you're having?
>
> Assume your helper decides it's a Linux bug. Can he promise it
> will get fixed?
>
> Business people hate uncertainty, and the Linux support model is
> very uncertain. We IT people can talk until we're blue in the
> face that Linux is very good and nothing to be afraid of, but
> until the business people can understand the Linux model (which
> is alien to every computing business model any executive worked
> with before) there will be no mass datacenter adoption of Linux,
> and thus a continuing need for HP-UX, Solaris, AIX, etc.
>
> I'm no IT visionary or anything, so I could be wrong about all
> this. I just don't see HP-UX going away anytime soon because
> there is just TOO MUCH money to be made with it, because business
> managers are not willing to go to Linux to replace it.
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