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| Date: | Fri, 22 Sep 2000 15:08:32 -0400 |
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If this has been a known problem since 5.5 why hasn't the fix been incorporated into 6.0 or 6.5?
>>> "Bartram, Chris" <[log in to unmask]> 09/22 2:32 PM >>>
The MPELX39 patch has variants for 5.5, 6.0, and 6.5 and addresses exactly
that problem. I was a beta site for it, and saw those issues frequently on a
variety of printers. Usually it has to do with a status message from a
secondary tray or something non-critical that confused the spooler, causing
it to assume the file never printed - and printing it over again. Contact
HPRC and get the patch.
-Chris Bartram
-----Original Message-----
From: Wesley Setree [mailto:[log in to unmask]]
Sent: Friday, September 22, 2000 2:20 PM
To: [log in to unmask]
Subject: Re: [HP3000-L] Network Printing
I wonder if this is the same problem I am getting... we will
have hundreds of copies of 1 report spit out of a network printer when the
spooler only states 1 copy. We have looked at file statements and programs
to find the cause but to no avail. It happens at different plants at
different times of the day and not every day. I usually have to do a
combination of stopspool and abortio to get the printer to stop then delete
the spool file. We are running 5.5 P7. I don't think a patch on 5.5
addresses this issue. Is this a known problem for HP?
>>> Lane Rollins <[log in to unmask]> 09/22 12:40 PM >>>
There is a newer patch at least for 6.0 that sounds like it
addresses the
problem, it's MPELX39B. I haven't tried it yet so I'm not
sure how well it
will work. I tend to see this problem on our LPQ1500 then
the laser
printers.
-Lane
on 9/22/00 8:34 AM, Jim Phillips at
[log in to unmask] wrote:
> We have some HP LJ4500 printers that take forever to warm
up. When printing
> from the HP3000, we will usually get duplicate (and
sometimes more) copies
> of the
> spool file.
>
> Here is the global portion of the NPCONFIG file:
>
> global (banner_header = FALSE
> banner_trailer = FALSE
> data_timeout = 30
> snmp_timeout = 5
> snmp_max_retries = 3
> message_interval = 15
> pjl_supported = FALSE
> jam_recovery = FALSE)
>
> What can I tweak here to prevent the duplicate copies from
printing?
>
> Thanks,
>
> Jim Phillips Manager of
Information Systems
> E-Mail: [log in to unmask] Therm-O-Link, Inc.
> Phone: (330) 527-2124 P. O. Box 285
> Fax: (330) 527-2123 10513 Freedom Street
> Web: http://www.tolwire.com Garrettsville, Ohio 44231
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