John,

I hope that I am wrong, but from your description, the following AT&T telephone intercept may be the sad state of the world.

        "I am sorry, the number that you have dialed is no longer in service, ..."

Thanks Scott.
=======================================
Scott Petersen
phone : 801-924-5231
fax: 801-538-0228
=======================================


-----Original Message-----
From: Joseph Dolliver [mailto:[log in to unmask]]
Sent: Tuesday, November 25, 2003 7:49 AM
To: [log in to unmask]
Subject: [HP3000-L] Any problems with HP on-site response working with
HP3000 systems?


Please read the horror story first.

Has anyone had the opportunity to have HP support come on-site in the last
few months
to install new HP3000 systems? I have not had a good CE worth his HP3000
knowledge or
better yet understand the HP3000 customer orders.

For example: We had an engineer come in and fire up the box and say, take
care and good luck.

<<cut >>
What we need is a name or a number to call to set a fire under the butts of
the lame service people we have been getting.

Anyone in Palo Alto that can help us?

thanks in advance


Joseph Dolliver
e3K Solutions, Inc.
[log in to unmask]

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