"Kevin L. Newman" <[log in to unmask]> wrote:
 
> decided to chuck the manuals and save bookshelf space.  Well, the
> 'Configuring Terminals, Printers & Other Serial Devices' manual was
> left OFF of the CD-ROM  My support specialist said that I would have
> to pay in order to get the printed manual, even though it should have
> been on the CD-ROM and even though all of the other documents on the
> CD-ROM refer to this manual.  ....
>
 
 
Has anyone else been bitten like this?  I ran into the same situation a
year ago regarding manuals need to configure X.25 on a DTC and as far as
I am aware they are still missing from the CD-ROM.  Is there any reason
for excluding a HP3000 manual from the CD-ROM?  How does one go about
getting a manual added to the MPE/iX CD-ROM?  Raise an SR?
 
Regards,
--
James B. Byrne                 mailto:[log in to unmask]
Harte & Lyne Limited           http://www.harte-lyne.ca
Hamilton, Ontario              905-561-1241