In article <[log in to unmask]>, "James B.
Byrne" <[log in to unmask]> writes:
 
> I have to state that my belief in the integrity of HP has been
>totally destroyed during the last two years by a series of incidents of
which
>the above is only the most recent.  It is getting to the point where I am
>coming
>to expect this type of illogical and expensive "solution" from HP
(usually
>for a
>"problem" that they have created themselves).
 
This behavior seems to really stand out whenever you want an answer about
network problems.  Anything that might in some way point to a performance
issue is immediately referred to some consultant.  We are currently
tracking down performance issues with remote DTC's over Frame Relay.  HP
has little interest in our problem unless we are willing to hire their
consultants.
 
I agree that this does not seem like a company that has always prided
themselves on customer satisfaction.