Forgive me, this message isn't regarding the HP3000 specifically.  I'm
  posting this message here because I'm betting that, like me, alot of
  participants in this list face this problem.
 
  We're looking for help desk software, if you're using something you
  really like please let me know.  Our department consists of seven
  people dealing with about 350 users on Novell 4.x, HP3000,  and
  HP9000. Such "help-desk" software would:
 
  - run in Windows, Win95, WinNT connected to a Netware 4.x server
  - multi-user
  - problem tracking (history, updated by whom, etc)
  - allows us to build a "knowledge base"
  - fast text retrieval (we're used to Omnidex speeds!)
  - support BMP's (some problems are best described by screen shots)
  - problem management (priortization, assignment, etc)
  - throw in some good reports and we're set.
 
  Thanks.
 
  ***********************************************************************
  * Vince Parrott                 *                                     *
  * IT Manager, Lumber Operations *                                     *
  * West Fraser Mills Ltd.        * Telephone:(604) 992-0809            *
  * P.O. Box 6000                 * FAX:      (604) 992-0807            *
  * Quesnel, B.C., Canada         * E-mail:   [log in to unmask] *
  * V2J 3J5                       * CServe:   71155,1143                *
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