Susan Gregory is also an absolutely wonderful person to work with. She gathered the resources to solve a six month problem.
She is really great to work with--earnest, persistent, pleasant; and she just won't let those problems slip away without fixing them!

>>> Cynthia Fowler <[log in to unmask]> 08/28 9:25 AM >>>
Cynthia Bridges-Fowler
MIS Operations Analyst
IMC Salt, Inc., a division of IMC Global
[log in to unmask] 
[log in to unmask] 

>>> Chuck Ryan <[log in to unmask]> 08/28/00 10:57AM >>>

<< snipped most of Chuck's excellent comments >>

> I could go on but I do not want to come off as anti-HP and being a totally
> disgruntled customer. For example, I have had an extremely positive
> experience recently with Peggy Lacy, an HP escallation engineer, who worked
> very hard for 6 month's to resolve what turned out to be a third party
> product incompatibility with a new feature of 6.0. I enjoy working with my
> 3000 but, I have very few illusions left about where I stand as a customer
> with HP.

I want to second Chuck's comments about his experiences with Peggy Lacy and, in fact, the rest of the escalation team. Peggy and her peers took great care of us a few months back when we had some severe telnet problems on our 5.5pp7 system. Very professional and knowledgeable group of folks who did great in the follow-up department as well.  A refreshing change from some of the "engineers" I've had contact with at the HP-RC.