Let me guess... Paymentech.
-----Original Message-----
From: Hoxsie, Howard [mailto:[log in to unmask]]
Sent: Friday, September 13, 2002 10:17 AM
To: [log in to unmask]
Subject: FTP stall question
Hello All,
We've had some problems recently with a provider with whom we exchange files
via FTP. Our 989-650 connects to their UNIX system and puts a file in our
directory on their box, they process it, and then we have another process
that gets the results from their box a few minutes later (initiated again by
the 989-650). We're running 6.5pp2 on this machine.
However, last weekend at two different times our FTP process got "hung" on
the very same DIR command on their system and sat there for many hours.
I've attached the tail end of the job (with names and numbers changed) that
I aborted after 5 hours last Saturday night. I don't know why a timeout did
not occur, but it's clear that nothing was happening. This vendor claims
that there was absolutely nothing unusual going on at the time on their end.
Oh, "other than 'maintenance', but of course that couldn't possibly have
been the problem".
Does anyone know of anything that could have been the problem outside of
their system maintenance, and that would have not caused the process to
timeout and abort? Bad phone lines, annual FTP siesta/holiday, sunspots,
terrorist plots?
Thanks in advance,
450 File Transfer Protocol [A0010A02] (C) Hewlett-Packard Co. 1990
451 ftp> OPEN 123.456.789.123
452 220 servername FTP server (Version wu-2.4(2) Mon Jun 2 12:37:12 EDT
1997) ready.
453 Connected to 123.456.789.123. (FTPINFO 40)
454 ftp> :SETVAR PTFTP_OPNERR,FTPLASTERR
455 ftp> USER aaaaaaa 0bbbb00
456 331 Password required for aaaaaaa.
457 230 User aaaaaaa logged in. Access restrictions apply.
458 Remote system type is UNIX
459 ftp> :SETVAR PTFTP_USRERR,FTPLASTERR
460 ftp> CD home/123456
461 250 CWD command successful.
462 ftp> :SETVAR PTFTP_CDERR, FTPLASTERR
463 ftp> PWD
464 257 "/home/123456" is current directory.
465 ftp> :PAUSE 10
466 ftp> PWD
467 257 "/home/123456" is current directory.
468 ftp> :SHOWTIME
469 SAT, SEP 7, 2002, 7:13 PM
470 ftp> PUT PMAUTHOT t123456.789
471 200 PORT command successful.
472 150 Opening ASCII mode data connection for t123456.789.
473 Connection timed out
474 ftp> :SETVAR PTFTP_PUTERR,FTPLASTERR
475 ftp> DIR
477 JOB aborted by system management. (CIERR 6027)
478 CPU sec. = 5. elapsed min. = 303. SUN, SEP 8, 2002, 12:15 AM.
O>
Howard Hoxsie
HPe3000 Systems Administrator
nordstrom-direct, inc.
www.nordstrom.com
(206) 215-7069 voice
(206) 215-7869 fax
(206) 356-0683 cellular
[log in to unmask]
600 University Street, Suite 600
Seattle, WA 98101-4102
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