Hi all, 

We had a strange situation last night.. We are a Health Plan using
Amisys software (not Amisys Advance). Our production box is a Hp3k N4000
series.. 

One of the claims payment extract job which has been running fine so far
from past 8 yrs, now all of sudden dies.. It was supposed to run for
maximum 3 hours and kept on running for 8 hours. When I logged in at
about 2:30 AM to view this job, there were no production jobs running at
that time other than this hung job and our other regular system jobs.
This hung job gets displayed on SHOWJOB command on the MPE prompt,
however on GLANCE it shows 0% CPU time. This hung jobs did not respond
to any commands. We aborted the job using regular ABORTJOB command and
no response. The job still shows EXEC state. We tried ABORTPROC and it
says that an abort is already pending on this job. We kept trying for 2
hours to get any response from this job and it was totally hung and
non-responsive. 

Then we finally called HP at about 5:45 AM to figure out if they have
any special ABORT JOB commands to kill this job. Their feedback was to
SIMPLY REBOOT the machine, which was kind of surprising to us. But we
had no other choice (as this job was one of our core jobs doing claims
payment processing). We went ahead with the REBOOT which finally knocked
off that job. 

But we are clueless as to what happened to this job... The job run
STDLIST show blank after 8:12 PM. No other logs are showing anything
positive. We investigated 4 production claims which this job could
possibly be accessing at that particular moment when this job got hung,
but further testing on those claims this morning revealed nothing
fishy.. 

Has anyone been through this deadlock before ? Any tips, pointers, etc
would be really appreciated.. 

Thanks and best regards.

> Raghu Rao
> 


********************************************
This communication and any files or attachments transmitted with it may contain information that is confidential, privileged and exempt from disclosure under applicable law. It is intended solely for the use of the individual or the entity to which it is addressed. If you are not the intended recipient, you are hereby notified that any use, dissemination, or copying of this communication is prohibited by federal law. If you have received this communication in error, please destroy it and notify the sender.
********************************************

* To join/leave the list, search archives, change list settings, *
* etc., please visit http://raven.utc.edu/archives/hp3000-l.html *