In message 
<[log in to unmask]>, 
"Johnson, Tracy" <[log in to unmask]> writes
>One of our machines here generates PDFs and distributes them via e-mail.
>
>We can read them and print them here, but for some reason our recipients
>in China can not.
>
>Has anyone ever heard such a thing?

Yes. When I was at a large film company in London, we would send out 
pdfs, and customers would sometimes report them unreadable.

Sometimes they were unreadable even on our server; but 9 times out of 10 
they were fine there. We would ask the customers getting the unreadable 
pdfs to copy them back to us, and we would find that we could not read 
what we got back. So we took to cc:ing ourselves on some of those to the 
customers reporting problems, and our copy would be fine, but theirs 
not.

We had to put it down to their setup :-(

It is a truth universally to be acknowledged that antivirus companies 
don't really understand email well enough to be allowed to mess with it, 
either on sending or receiving.

And indeed, in the support group for the Turnpike email system, where I 
am a frequent responder, 9 out of 10 problems reported with sending or 
receiving emails are down to the use of antivirus products.

I did help nail one specific problem with AVG, bang to rights, and I was 
*not* impressed with AVG's response, or rather lack of it.

But Bullguard, Symantec, etc.... are not immune.

Have your Chinese recipients got an AV in their email receiving loop? 
I'd expect so. And if so, can they disable it, while they get your pdfs, 
at least?

>Actually, I suspect illegal copies of Acrobat or Windoze but I can't
>tell from here, and why would they admit it?

Re Acrobat, why would anyone need an illegal copy of free software, or 
is it blocked in China?

And re Windoze, I hear the warez copies may actually work better.... :-)


Roy
-- 
Roy Brown        'Have nothing in your houses that you do not know to be
Kelmscott Ltd     useful, or believe to be beautiful'  William Morris

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