> If the measurement interface is as expensive as people are claming
and management is driving service > level agreements desiring a measurable
metric for service how do > you measure things without the measurement
interface turned on?
        >
        > One of our items calls for the computer response time to be under
4 seconds > 99% of the time.  How do I verify that I have truly met this >
service level? > ( it effects bonuses for next year)

any ideas on this kind of a service level agreement?

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Larry Simonsen                Phone: 801-489-2450
Flowserve Corporation     Fax: 801-491-1750
PO Box 2200                    http://www.Flowserve.com
Springville, UT 84663      e-mail: [log in to unmask]
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All opinions expressed herein are my own and reflect, in no way, those of my
employer.