I know it's a pain, but I recommend that you audit your support contracts
as they renew, both hardware and software. I'll guarantee you that half or
more of you under HP support have expiration dates on your contracts that
you are unaware of. The onus is on you to keep track of this. I'm not
saying it's right or wrong, just that it is the truth.
John Lee
Vaske Computer Solutions
At 05:29 PM 1/28/03 -0500, John R. Wolff wrote:
>On Tue, 28 Jan 2003 15:00:36 EST, Wayne R. Boyer <[log in to unmask]> wrote:
>
>HP just quietly deleted these products from our service contract list. It
>was my CE that actually pointed this out. This was obviously a support
>problem that needed attention. In other words, HP was not providing a
>contract for a complete and viable system, only parts of one.
>
>Since we are talking about disc drives (or housing for them) I do not have
>the luxury of downing my system while sending such things somewhere for
>repair.
>
>Anyway, my main point was that some products, such as these, are not worth
>repairing (even if for free). When better performing products can be had
>for a reasonable price, take the opportunity to upgrade your system. This
>especially makes sense if homesteading is in your future.
>
>John Wolff
>
>>In a message dated 1/28/03 1:55:15 AM Pacific Standard Time,
>[log in to unmask]
>>writes:
>>
>>
>>> . In discussing this with my CE it is apparently because HP can
>>> no longer obtain the power supplys for the box.
>>
>>So? Take a bad power supply and fix it! Anybody got any bad ones in need
>of
>>repair? My experience is that most power supply modules can be repaired
>for
>>under $150. Note: "repaired" means identify the bad component(s), desolder
>>them, and replace them with new component(s). HP does exacly this
>procedure
>>with many many components. I'm surprised to hear that they are not doing
>>this with this item.
>>
>>Wayne
>
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