HP3000-L Archives

August 2004, Week 3

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Subject:
Re: HP Support agreement up for renewal - worth it?
From:
Paul Courry <[log in to unmask]>
Reply To:
Paul Courry <[log in to unmask]>
Date:
Sat, 21 Aug 2004 00:22:39 -0500
Content-Type:
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text/plain (57 lines) 
Just a thought....

You plan on going to 3rd party support at the end of support in 2006? Are you familiar enough with the 3rd party service vendors in your area to take that leap on faith or
perhaps you should switch over early to get a feel for who is competent in your area BEFORE HP has left the picture? If you make the jump now HP is your parachute, if you
jump in 2006 there is no parachute.

Just a thought.

Paul



On Fri, 20 Aug 2004 15:49:30 -0400, Connie Sellitto wrote:

>Hello Listers,
>
>I'd like your advice/opinions on the value of renewing HP Support on
>our HP3000 A400  running 7.5.
>The first year's maintenance (HW and SW) were part of the purchase
>package, and it's nearing the end of that period.   We have just
>received the PP2 tape, but it is not yet installed.
>
>Once we reach Dec. 2006, our intent is to continue to run the system
>under 3rd party support, as we had done with the 937 it replaced.
>(Vendors - please do NOT submit bids...)
>
>Question is - do you consider it worth the cost ($600+ per month) to
>stay with HP for the duration (until 12/2006)?  Will there be
>Software Updates or essential patches that I'd miss out on, if we
>drop SW support now?  I will definitely keep the A400 under HP
>hardware support as long as possible.
>
>I'm thinking we could take the $500/month SW cost, and apply most of
>that (minus cost of 3rd party SW support), toward a new system.
>Another option - HP used to offer different levels of SW support,
>don't know if there are still any such options; if I could get a
>contract that would give me OS updates & patches, without Response
>Center support, for a significantly lower cost - that would be a
>reasonable alternative.
>
>Bottom line - what do you consider the advantages and disadvantages
>of HP vs 3rd party Software Support from now until the EOS?
>
>Thanks for your input.
>
>Connie
>
>--
>cs/CFA
>
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