At 06:28 08/10/1998 -0700, Shawn Gordon wrote:

>Cognos is trying to gouge us on money (again) and are giving me conflicting
>information about when version 8 was released compared to when I have heard
>it was released.  Did anyone here receive it, or know it was available
>prior to July 1?

We had to defer deployment of a whole bunch of applications updated for
Y2K compliance because we couldn't get COGNOS to ship 8.19 until
last week.  We begged, pleaded, cajoled ..... nothing doing.  When it finally
arrived, it was some other customer's tape (complete with their license key),
and we were told 'just install it anyway'.  Turned out to be a demo copy,
but apparently that's the way 8.19 comes.  You have to e-mail or FAX back
to get your permanent key.

WARNING:  Don't e-mail for your license key.  We got a 5-megabyte
e-mail message (just to convey an 8-byte key), which clogged my modem line
from home (where I was when it came through) and shut down and locked
up both my e-mail accounts.  I accused them of working for Bill Gates or
Telecom.

When I FAXed back with the hostids for the permanent keys, I got one
returned for the production machine, but none for the development machine.
And no Architect for 'approximately three months'.

We are not amused.

Ron Burnett
[log in to unmask]