A little Monday humor.

> >Subject:  Computer challenged
> >
> >In case you think you are technologically challenged, look at this
> >excerpt from a Wall Street Journal article...
> >
> >1. Compaq is considering changing the instruction "Press Any Key" to
> >"Press Return Key" because of the flood of calls asking where the
> "Any" key
> >is.
> >
> >2. AST technical support had a caller complaining  that her mouse was
> hard
> >to control with the dust  cover on.  The cover turned out to be the
> plastic
> >bag  the mouse was packed in.
> >
> >3. Another AST customer was asked to send a copy of her defective
> >diskettes. A few days later a letter  arrived from the customer along
> with
> >photocopies of the floppies.
> >
> >4. A Dell customer called to say he couldn't get  his computer to FAX
> >anything. After 40 minutes of troubleshooting, the technician
> discovered
> >the man  was trying to FAX a piece of paper by holding it in front of
> the
> >monitor's screen and pressing the  "Send" key.
> >
> >5. A confused caller to IBM was having troubles printing documents.
> He
> told
> >the technician that the computer had said it "couldn't find the
> printer."
> >The user had also turned the computer screen to face the printer but
> that
> >his computer still couldn't see the printer.
> >
> >6. An exasperated caller to Dell Computer Tech Support couldn't get
> her new
> >Dell Computer to turn on.  After ensuring the computer was plugged in
> she
> >responded, "I pushed and pushed on this foot pedal and nothing
> happens. The
> >foot pedal turned out to be the computer's mouse.
> >
> >7. True story from a Novell NetWire System Operator.
> >
> >     Caller: "Hello is this tech support?"
> >
> >     Tech:  "Yes it is.  How may I help you?"
> >
> >     Caller: "The cup holder on my PC is broken and I am within my
> warranty
> >period.  How do I go about getting it fixed?"
> >
> >     Tech: "I'm sorry, but did you say cup holder?"
> >
> >     Caller: "Yes, it's attached to the front of  my computer.
> >
> >     Tech: "Please excuse me if I seem a bit stumped, It's because I
> am.
> >Did you receive this  as part of a promotional, or at a trade show?
> How
> >did you get this cup holder?  Does it have any trade mark on it?"
> >
> >     Caller: "It came with my computer, I don't know anything about a
> >promotional. It just has '4X' on it." (At this point the Tech Rep had
> to
> >mute  the caller, because he was laughing too hard).  The caller had
> been
> >using the load drawer of the CD-ROM drive as a cup holder.
> >
> >8. Another IBM customer had troubles installing software and rang for
> >support. "I put in the first  disk and that was OK. It said to put in
> the
> >second disk, and had some problems with the disk.  When it said
> >put in the third disk-I couldn't even fit it in..."  The user hadn't
> >realized that "Insert Disk 2"  meant remove Disk 1 first