From an ex-field sales/support survivor:

I used to work in a computer store and one day we had a gentleman call
in with a smoking power supply. The service representative was having a
bit of trouble convincing this guy that he had a hardware problem.

Service Rep: Sir, something has burned within your power supply.

Customer: I bet that there is some command that I can put into the
AUTOEXEC.BAT file that will take care of this.

Service Rep: There is nothing that software can do to help you with this
problem.

Customer: I know that there is something I can put in... some command...
maybe it should go into the CONFIG.SYS.

[After a few minutes of going round and round]

Service Rep: Okay, I am not supposed to tell anyone this but there is a
hidden command in some versions of DOS that you can use. I want you to
edit your AUTOEXEC.BAT and add the last line as C:\DOS\NOSMOKE and
reboot your computer.

[Customer does this]

Customer: It is still smoking.

Service Rep: I guess you'll need to call Microsoft and ask them for a
patch for the NOSMOKE.EXE.

[The customer then hung up. We thought that we had heard the last of
this guy. But NO; he calls back four hours later!]

Service Rep: Hello, Sir, how is your computer?

Customer: I called Microsoft and they said that my power supply is
incompatible with their NOSMOKE.EXE and that I need to get a new one. I
was wondering when I can have that done and how much it will cost....