To all listers.

Wouldn't it be nice if the ESC allowed for a priority, all the way from
"Mission critical system down . can't reboot" to "For future purposes,
what
is...".  It would seem to me that this would be better than trying to
shout into the phone an ad hoc description of your system and then
describe the
problem.  For that matter your system description could be pre done for
inclusion where necessary for super mission critical systems where
experience
indicates that a problem is likely to occur sooner or later.

With HP support monitoring the email, we could have a win/win situation.

Regards,

Nick


Donna Garverick wrote:
>
> John Clogg wrote:
>
> > Keep in mind that the ESC is intended for "non-critical" calls only.  A
> > response time of several hours is reasonable in that situation.  For those
> > who prefer to call, that avenue is still there.  There are cases when I
> > prefer the ESC, because it allows me to describe the problem in detail, in
> > writing, so I don't have to worry about a dispatcher trying to paraphrase
> > my description and garbling it in the process.
>
> john's quite correct on both points!  i particularily like the idea of
> being able to describe the problem i'm having - in writing - and
> not have to worry about the call taker is hearing.  (...'and what
> kind of computer is this?' 'a 3000.' 'a what?' <sigh>)       - d
>
> --
> Donna Garverick     Sr. System Programmer
> 925-210-6631        [log in to unmask]
>
> >>>MY opinions, not Longs Drug Stores'<<<<