<snip>
>>I'm a long time HP customer (since 1976 on the old Series II) and none
>>of this monkey business is like the old HP I've enjoyed over the years.
>>I've always been pleased with the HP's exceptional customer service, but
>>this kind of stuff reminds me of the treatment we used to get from IBM
>>(we had one lone IBM System I that ran our old keypunch system--we RJE'd
>>to our HP). I feel like I've been cast adrift.....
>>
>>[off soapbox]
>>
>>Thanks for listening.
>>
>>Cindee
>
>Gosh, this sounds like the sales rep we got assigned to in Pittsburgh (our
>site is in Illinois).  We just got an upgrade and the order is all screwed
>up.  Now Hp is saying they are sorry the order was so screwed up, but it
>will cost an additional $30,000 to bring the machine up to what it replaced
>(missing software, wrong [too small] user licences).  When we had a sales
>rep that came out to our site and new what we had, we never had this much
>trouble.  I mean HP really screwed up our order this time, and it all could
>have been avoided if the sales person knew our site, or if I worked for HP
>and could have done the ordering.  We are really disappointed, and tired of
>hearing "We're sorry, but it's going to cost $$$".
>
>Mike
>
 
Does anyone know what happened to the sales reps that IBM laid off?  Hmmm...
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