On Tue, 24 Mar 2009 13:43:16 -0700, Tom Emerson <[log in to unmask]> 
wrote:

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>Brice Yokem wrote:
>> On Tue, 24 Mar 2009 19:21:17 +0000, Roy Brown wrote:
>> Brice Yokem writes
>>>
>>>> When I got this OS for my Laptop, they did not tell me you cannot
>>>> fax a document from it ... I used to be able to do this on WinXP,
>>>> where the fax modem could be set up like it was a printer.
>>>>
>>> Let me get this straight - you had an XP machine with a working fax
>>> modem, you put VHP on it, and now the modem no longer does faxing?
>>>
>>> Or what?
>>> --
>>
>> I bought a new laptop with Vista Home Premium for use when travelling.
>> ...
>> My desktop with WinXP allowed the fax modem to be used like a printer
>> ...
>> The VHP machine has what is called a soft fax,
>
>"modems" in general, and "laptop modems" in particular have been
>"winmodems" for years now [ask any Linux Geek...]  A "winmodem", or
>"soft" modem as the GS guy called it, is essentially nothing more than a
>CPU controlled tone generator, and all the "modem"-ing is done in
>software using the power of your CPU rather than a dedicated/discrete
>chipset to do the work.  Can you guess the price of "parts" compared to
>what you actually /paid/ for said "modem"?
>
>> the Geek Squad guy
>> said that was no problem, just get the free upgrade from MSN.
>>[...]
>> but apparently the geek squad guy was off base, or there is a 'secret'
>> upgrade I cannot find.
>
>Well, since HE suggested it, I would take the laptop to the store and
>have him navigate/download/install said "freely available upgrade" ON
>HIS DIME AND TIME.  Offhand I don't know how Best buy's "geeksquad"
>prices their work (is it a flat per-incident fee, or some sort of hourly
>arrangement?)  If it is per-incident, you certainly can make the case
>that this is the same "incident" and you are not, as yet, satisfied with
>the results.

The Geek squad guy did not charge me for his advice, so I doubt it will
be treated as an incident, but thanks.

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