Chuck,
Yes I do.
<rant on>   (I saw someone do this and thought it cool)
The same old game...  If it doesn't pay a 300 % dividend
then they don't want anything to do with it.  I had my predictive support
dropped (7 mo. ago... just caught it) and not a s#@t, boo or how do you
do.  I asked my salesperson about it and he didn't know anything about
it.  The contract person didn't know anything about it.  I guess since it
was free when you have hardware/software support, they can not remove
it anytime they choose.  Its really starting to p#%* me off.  I inherited
the contract maintenance a couple years ago.. after about a year I caught
(yes, it took me a while) them charging me twice for one 6250 tape drive.
They ended up taking off 4 months, but it went back for at least two years.
They moved me from 4 hour response to 8 hour response because I was
out of the area for 4 hour response...... I didn't move.. The field
engineers
didn't move.... my support cost didn't go down.   What the hey?????
<rant off>
I just get a little more than irritated.
Mellow in Moses Lake
GAry
----- Original Message -----
From: Chuck Ryan <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, July 20, 2000 1:05 PM
Subject: Re: [HP3000-L] Support contract abbrv.


> Thanks all... I just had a minor brain cramp while reading the new support
> contract.
>
>
> Does anyone else find it annoying that they charge you a documentation
> update fee, but never really update the majority of their docs?