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May 2002, Week 4

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Subject:	Support cost for LP 500 line printer
From:	"Odor, Robert E." <[log in to unmask]>
Reply To:	Odor, Robert E.
Date:	Fri, 24 May 2002 08:49:10 -0400
Content-Type:	text/plain
Parts/Attachments:	text/plain (5 lines)

We have contracts with HP for next day onsite support for several LP 500 line printers.  The cost for the contracts that are expiring at the end of this month is $37/month or $444/year.  HP is quoting us a cost of $70/month ($840/year) to renew these contracts, and they have no explanation for the big jump in price.  Has anyone else experienced a sharp jump in printer support charges from HP?

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