John Korb writes:

>Back then there was preventive maintenance scheduled every couple of
>months, and for some MPE releases the account SE came on-site to perform
>the MPE installation.  You saw your HP CE on a routine basis.  You could
>see the "face of HP".  Today the hardware runs for years, the software is
>user-installable, and with high-speed modems and internet connectivity,

And the "face of HP" has changed, too.  It used to be that when I placed a
service call, I'd get see a real HP employee.  Now, service is provided by
someone who works for some three-letter named company and contracts with HP
to do maintenance on the 3000's in the area.  When I ask, no one seems to
know what happened to the HP CE's (Jerre, Duaine, & Jimmy).

Don't misunderstand me--the service has been OK so far.  The difference is
that the HP guys built a relationship with us where the contractor guys are
in and out as fast as possible.

>Oh well.  Times change.

Yup!


------------------------------------------------------------------
John Pearce  <[log in to unmask]>       | Bethesda Management Company
Speaking for only myself             | Colorado Springs, CO  USA