I am seeking contact information for any SGA MACS clients who may be
using HP3000 system 989.  Intuit currently uses a 989 with 6 CPUs for their
production system server and a 969 for their backup and reporting server.
We have experienced serious system outages on the 989.  We are currently
working with HP in an attempt to identify root cause but have been generally
unsuccessful to date.  Root cause analysis has proceeded since December 27.

        I am seeking contacts who may be able to address their experiences
on the 989 system.  We are attempting to identify if the problems at Intuit
are class (989) or machine specific related.  The indication is class
related.  We have been able to produce similiar failures on a 989 system
that is a loaner from HP.  The configurations on both systems are identical.

        Any organizations using 989 may respond.  The problems we are
experiencing would not be limited to organizations using SGA's software.


        Thanks

        Robert F. Bizon
        Project Manager - MACS
        Intuit
        San Diego
        858.784.4713

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