Yes they are, that's what bothers me.

ACT! and Goldmine have custom e-mail clients.
I suspect either:

1)  This e-mail client doesn't recognize the .tif
file extension.

2)  The user's PC has a virus or a virus checker
treats the attachment as if it had one and tweaks
the file.

BT
NNNN
Tracy Johnson
MSI Schaevitz Sensors 

> -----Original Message-----
> From: Frank Gribbin
> 
> Hi Tracy
> 
> Check to see if TIF and TIFF are registered file types on the 
> workstations.
> 
> Frank Gribbin
> 
> 
> On Wed, 1 May 2002 14:15:40 -0400, Johnson, Tracy
> <[log in to unmask]> wrote:
> 
> >We're currently generating E-mail forms as Tiff attachments
> >from a combination of Fantasia and Fax/3000.
> >
> >Most recipients can view these e-Mail attachments without
> >any problems.
> >
> >There are two recipients of these attachments that have
> >spoken up who cannot view these attachments.  Both of them
> >use a distinctly different e-mail client.
> >
> >Recipient number 1 uses ACT! by Symantec as an e-mail client.
> >
> >Recipient number 2 uses Goldmine by Frontrange Solutions as
> >an e-mail client.
> >
> >What bugs me is that both these different e-mail clients are
> >subsets of a "Contact Managment" system that runs under Windows.
> >
> >It seems that both software applications have been out there
> >for some time and they would be both "smart enough" to
> >understand an attachment that Windows Itself should normally
> >understand.
> >
> >What the user experiences is instead of an attachment, they
> >receive ASCII garbage in the text area.
> >
> >Any thoughts as to what could be causing this situation?
> >
> 

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