I agree with you, Craig.  And I'll site a similar experience dealing with 
General Motors...I am on my third Suburban, great truck and family 
hauler.  But each of them, ranging in manufacturing date from the 80's into 
the 2000s, has had the power locks start malfunctioning at about age 4 or 
5, and the interior lights malfunctioning at about the same.  If it was 
Honda or Toyota, they would manufacture those defects out of future models 
( we own 3 Hondas also).  GM didn't.  Now many buyers prefer Honda and 
Toyota.  It's no wonder.

John Lee



At 10:43 AM 10/26/09 -0700, Craig Lalley wrote:
>This is why big companies are bound to fail.
>
>On Friday of last week I called Lenovo to order 1 missing screw.   The 
>screw of course is proprietary and holds the hard drive cover.
>
>I only needed the screw, but it comes as a kit.  I asked them to send two, 
>just in case, I did not want them to incur more shipping charges for an 
>extra shipment.  That was not possible.
>
>Today, I received a box from Lenovo
>Dimensions?
>9inches by 7.25 inches by 5.25 inches
>
>Inside the box, there was another completely acceptable shipping box, 
>sealed of course.
>Dimensions?
>8.75inches, by 5.75 inches by 1.5 inches.
>
>Inside that box was my hard drive cover and a small 1/2 inch screw that I 
>needed.
>
>I guess I could call them today and tell them that one broke or got 
>striped during installation.
>:-0
>
>-Craig
>
>
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>
>
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>Checked by AVG.
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>6:16 AM

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