/soapbox

I agree that we are a services unit and we work for them, but who works for
us? You have to be customer service orientated, but often more times than
not, IS is taken for granted. We do not write WordPerfect and other canned
software packages, and therefore cannot be held responsible for their
shortcomings. Telling them to take a hike is a bit extreme, but letting
them know that a class would help them out and that you can only do what
the program allows is in line. If users expectations of our skills and
abilities of working with the multitude of software and hardware and all of
their differences were reality, a General Protection Fault would be a
fantasy.

/end soapbox
-------------
Original Text
From "Michael L Gueterman" <[log in to unmask]>, on 12/16/97 11:54
AM:
  I agree with Jim, even though user practices like these make
life "interesting", in most shops, IS is a services-unit and they
are you're customers (like it or not).  You can talk to them, preach
to them, scream at them, but in the end, you still work for them,
or not :)

Regards,
Michael L Gueterman
Easy Does It Technologies
email: [log in to unmask]
http://www.editcorp.com
voice: (888) 858-EDIT -or- (509) 943-5108
fax:   (509) 946-1170
--

----------
From:  Therm-O-Link[SMTP:[log in to unmask]]
Sent:  Tuesday, December 16, 1997 7:40 AM
To:  [log in to unmask]
Subject:  [HP3000-L] IS Support (was: Spooling to Laserjet 5P/6P)

<snip>

I think it's this type of "ivory tower"-ism that got DP/IS/IT into trouble
in the first place.  The days when MIS could sit on high and dictate
which tools the end-users were destined (forced) to use are over, at least
in the small-to-medium-sized companies.  I manage IS for five companies at

<snip>