In article <[log in to unmask]>, Craig Fairchild
<[log in to unmask]> writes:
|> Phil Esguerra wrote:
|>
|> >HP used to sell an Imaging product called HP-AIMS (Advanced Image
Management
|> >System) on the HP9000, which we happily bought, because it had the HP
label.
|>                 ^^^^^^
|>
|> Aha!  There's your problem :-)
|>
|> >However, about one year from the time we bought the Imaging product, HP
|> >stopped selling it and even dropped support for it!!!@#@# Just imagine,
|> >we were stuck with it, and had to scramble to find another company that |>
|> >would support it!!
|> >
|> >I guess it would have been a good idea to get a written commitment that
|> >HP would support it for at least 5 years. CAVEAT EMPTOR.
|>
|> I don't mean to make light of an event which obviously caused you pain, but
I
|> do think that there are some differences between that situation and the
|> FileNet announcement on the HP3000.  First, FileNet is an independent
company
|> who is recognized as the leader in document imgaging.  The FileNet product
is
|> already a proven winner and isn't likely to be going away soon.  Second, we
at
|> CSY (the providers of the HP3000) have a proven track record of protecting
|> our customer's investments - heck, we still support DEL.  I'm not trying to
|> say anything bad about the HP9000 - I'm sure that the HP-AIMS product wasn't
|> developed or canceled by their division.  It is highly unusual (as far as I
|> understand these things) for an HP product of any type to be so quickly be
|> obsoleted and unsupported - especially without providing some type of
|> migration plan for the customers who bought the product.
|>
|> How long ago did this happen?  I can't believe that this kind of a thing
|> could happen now that we're spending so much effort on customer
satisfaction.
|> Of course, I have been accused of being naive once or twice in my life :-).
|>
|> Craig Fairchild
|> CSY, MPE/iX File System Architect
 
I actually supported on HP AIMS out of Pinewood. AIMS was not an HP product
but was the Plexus XDP solution rebadged with a few extra. About 2 1/2 years
ago the division in Pinewood was undergoing a reorganisation and they
made a decision to concentrate on e-mail (OpenDesk and OpenMail). I think
its fair to say that HP never had a full commitment to HP AIMS
 
As Craig states the situation with FileNet is different, they are marketing,
selling and supporting their own product (with HP's assistance). They are the
market leader in Document Imaging and have very sucessfully moved their
products into the Open Systems arena.
 
Steve Pearce
~~~~~~~~~~~~
 
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