There is also the point that hp wants to sell you another new box later, and
increasing maintenance costs for your current box is one way to accomplish
that.

> -----Original Message-----
> From: Rick Gilligan [SMTP:[log in to unmask]]
> Sent: Thursday, August 23, 2001 9:09 PM
> To:   [log in to unmask]
> Subject:      Re: Maintenance pricing
>
> omp.sys.hp.mpe #80636 (0 + 1 more)
> From: John Pearce <[log in to unmask]>
> Date: Thu Aug 23 18:00:09 PDT 2001
> Organization: e3000.org gateway
> Lines: 16
>
> John Pearce writes:
>
> > I've been looking at pricing for both A- and N-series machines in
> > selecting a replacement for our 937.  I'm surprised even shocked that
> > the budgetary estimate for maintenance (hardware and software) in the
> > second and third years is double the cost of the first year.  I
> > understand there's some hardware warranty involved in the first year but
> > to have the costs double???
>
> That's because the first year warranty is next day hardware, no phone
> support.
>
> Your 3 year warranty (possibly same day support...) is the uplift cost for
> the first year to same day from next day, probably adding in phone
> support.  Year two and three are probably close to the sum of the next day
> and uplift costs.
>
> I remember a couple of years ago, getting a year two and three quote from
> HP (not three years paid-in-advance (3Yx)), then comparing it to the three
> year paid-in-advance price.  There was a savings of around 15% when
> ordered as paid-in-advance.
>
> The best thing about three year paid-in-advance service is that you don't
> have to deal with an HP contract administrator for two extra years!
>
> > Has anyone else found this situation in maintenance costs on the new
> > boxes?  If yes, is there an explanation for the increase?
>
> I don't believe I see "an increase"... but I believe they disguised one...
> try comparing a recent quote from HP on a year's maintenance on a 9x8 to
> one from a year ago... quite an increase on comparable year-to-year
> service.
>
> So, the new A class server looks good, compared to the "new" price on the
> 9x8 service.
>
> Face it, the costs for phone support and sending software updates haven't
> dropped (unless you want to count the pay cut some HP employees are
> taking).
>
> :-(
>
> The costs of sending a CE out on a hardware call, plus the hardware
> replacement parts probably haven't dropped much either... so I would not
> expect lower maintenance costs for current hardware over last year's
> hardware, despite the twist HP marketing tries to put on it.
>
> Rick
>
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