I was writing a long message but decided to scrap it. It was getting too
technical and too non-HP3000 related. Here is the short version.
In the future, I would:
1- Decide on a standard PC (500 MHz PIII, 128 MB RAM, 14GB+ HDD, CD or DVD.)
This will last 2-3 years easily. Select an office machine, not a home machine.
Stay with the model in the future, increasing the CPU speed and the HDD.
2- Decide on a single OS (Windows 2000 Pro would be my suggestion.)
3- Decide on a single office suite.
4- Decide whether to image the drive or go with the factory loaded OS. If you
image, do not forget to get a SID walker.
5- Lock or seal the cases.
6- Do not give users administrator capability on their machines.
7- Enact an edict banning unauthorized software loads. These are company
machines, not personal machines.
8- Force the users to store their files on the servers (HP3000 (Samba) or NT
Servers). For backup purposes.
9- As you roll in these new machines, roll out the old ones, and then setup a
schedule where you upgrade every 2-3 years, not all at once, but in waves,
maybe 50 every year.
Kind regards,
Denys. . .
Denys Beauchemin
HICOMP
(800) 323-8863 (281) 288-7438 Fax: (281) 355-6879
denys at hicomp.com www.hicomp.com
-----Original Message-----
From: Dave Knispel [SMTP:[log in to unmask]]
Sent: Thursday, January 27, 2000 2:34 PM
To: [log in to unmask]; [log in to unmask]
Cc: Steve Weisbrod
Subject: Re: Re: PC Support -- how many?
To answer your questions...
Mainly Windows 9x but some NT as servers. We even have about 15 Macs in the
design department. The hardware is whatever the flavor of the day was when
we bought it. We don't image the disks. When my hard drive died, they had
to do a complete install on everything, OS, applications, etc. We are using
MS Office as the standard suite. However we don't keep users from
installing what they want. Hardware is accessible to anyone with a
screwdriver.
By your comment, the 3 people we have now are probably not enough...
David Knispel
[log in to unmask]
Phone: 513-248-5029
Fax: 513-248-2672
----- Original Message -----
From: Denys Beauchemin <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, January 27, 2000 3:22 PM
Subject: Re: PC Support -- how many?
> You need to give us more information. Are the PCs you support running
Windows
> NT, Windows 9x or (egad) Windows 3.x. There is a big difference in
support
> requirements. This is the most important issue for support.
>
> The other question is about hardware. Do you have standard hardware? Do
you
> image the disk? In other words, are all the PCs the same or do you have
an
> eclectic variety of PCs. This is the second most important issue in the
> support arena.
>
> Is there a standard suite of software or does anything go?
>
> Are the PCs locked or are they accessible to any user with a screwdriver?
>
> If you have Windows 95/98, a combination of system-of-the-week, loaded
with
> whatever software the user wants then for 150 PCs, you will need more
support
> staff than you probably have now. If, on the other hand, you are running
> Windows NT 4.0 or newer on reliable, tested hardware and you image the
drives
> and enforce the software rules, you would only need a few people, at most.
>
> Kind regards,
>
> Denys. . .
>
> Denys Beauchemin
> HICOMP
> (800) 323-8863 (281) 288-7438 Fax: (281) 355-6879
> denys at hicomp.com www.hicomp.com
>
>
> -----Original Message-----
> From: Dave Knispel [SMTP:[log in to unmask]]
> Sent: Thursday, January 27, 2000 1:50 PM
> To: [log in to unmask]
> Subject: PC Support -- how many?
>
> To HP3000 Listers:
>
> We need more help in our PC support area, but how many PC support folks is
> too many, not enough? Any thoughts? Any where I can look? How many
people
> per PC? How many people do you have in your environment to support the
> PC's? What would be a good number per PC?
>
> We have about 150 desktop PC's all networked using 10Base-T. These are
not
> thin clients.
>
> Thanks in advance.
>
> David Knispel
> [log in to unmask]
> Phone: 513-248-5029
> Fax: 513-248-2672
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