At 10:46 AM 6/10/97 EST, you wrote:
>Sigh!  We had one of those head-shaking incidents with the Response Center
>today.
>
>In less than a month, we are upgrading our 967 to an 987.  We were told
that we
>could obtain the HPSUSAN number for the new system after the ship date and
>order were confirmed.  They were, so we called.
/snip

I seem to recall that under some circumstances it is possible to retain your
HPSUSAN number during the upgrade.  This makes it easier in terms of
contracts/etc.  There indeed is a way to do this as how else would HP
retain the HPSUSAN when the CPU board fails and is replaced under
maintenance....

Might want to follow-up with your hardware engineer folks....