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January 2008, Week 1

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Subject:	Re: Thanks For the Help
From:	Craig Lalley <[log in to unmask]>
Reply To:	Craig Lalley <[log in to unmask]>
Date:	Sat, 5 Jan 2008 10:40:26 -0800
Content-Type:	text/plain
Parts/Attachments:	text/plain (21 lines)

Kent Wallace <[log in to unmask]> wrote:     I wanted to express my appreciation for Rene at ADAGER for his help
early Saturday morning with my broken IMAGE data base. His knowledge
and expertise help me to find the problem quickly and he knew the
solution immediately.

  Kent,
  
Rene sets the standard for Outstanding Technical Support.
   
  I have called him on numerous occasions in the wee hours of the morning.  Needless to say these were not friendly chit-chat calls.  Rene has never failed to answer after 2 rings.
   
  Just recently, I found out that the Adager software had expired/elapsed.  I sent an e-mail to the customer and Rene at 12:00pm.  Much to my surprise, I had a return e-mail from Rene in 10 minutes.  Adager was updated and the problem resolved before the business started the next day.
   
  Maybe in Rene's next career, he can teach other support organizations how to do their job correctly.  (no need to mention any names :-)
   
  -Craig
   

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