On Fri, 6 Sep 1996, Gary Dietz wrote:
> At any rate, we were paying $1,000 per month for support on the 2680 when I
> took it off support.  And that was for the lowest level of response time
> support!  Seems like an awful lot of money for a printer that seldom
> hickups, let alone breaks.  Of course I'm sure that the high maintenance
> cost was also HP's way of "nudging" us to find a different printing solution
> ;)
 
Well I'm sure there are a lot of different experiences.  I know that this
printer has been nothing but a headache for us.  After rebuilding one
2680A, HP replace the complete printer with a remarketed unit.  We are
still touch and go with print quality.  (Ever try scanning an OCR font
that the customer wiped off with his/her thumb?  :( )
 
This is not limited to just the Press-Telegram, but is a thought
discussed openly and often accoss Knight-Ridder.  We are anxious to
see a good quality printer replace the 2680A and its very expansive
maintenance contract (24 X 7).  I don't see how we could have ever
survived without this contract.
 
Regards,
 
John Joerger                    Press-Telegram (Long Beach)
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