Alan makes a good point. This customer used a third party support company faithfully, until that support vendor folded, "and the only options we found weren't affordable." Getting their 3000 up without requiring steady coolstarts will then trigger a revisit of that situation. Any server with critical customer data on it—which doesn't have a support vendor—relies on the largesse of the 3000 volunteers here.
> Ah not knocking excellent informal support, just commenting that relying on someone happening to be around and reading an email to a news group for support of what appears to be a business critical application is skating on thin ice.
>
> Alan
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