HP3000-L Archives

September 2016, Week 4

HP3000-L@RAVEN.UTC.EDU

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From:
Ron Seybold <[log in to unmask]>
Reply To:
Ron Seybold <[log in to unmask]>
Date:
Tue, 27 Sep 2016 08:06:44 -0500
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Alan makes a good point. This customer used a third party support company faithfully, until that support vendor folded, "and the only options we found weren't affordable." Getting their 3000 up without requiring steady coolstarts will then trigger a revisit of that situation. Any server with critical customer data on it—which doesn't have a support vendor—relies on the largesse of the 3000 volunteers here. 

> Ah not knocking excellent informal support, just commenting that relying on someone happening to be around and reading an email to a news group for support of what appears to be a business critical application is skating on thin ice.
> 
> Alan

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