Gary Jackson writes:

> >
>  >Clearly, the best thing that we can do to minimize the necessity of
support
>  >is to provide a perfectly implemented software package that never breaks.

> The
>  >next best idea that I have is to require that all support be conducted
>  >through e-mail -- and allow that all questions and responses be posted to

> our
>  >web page.
>  >

>  It would seem to me that the second best solution would be to have really
>  good documentation.

Actually, we're attempting to do precisely the opposite. We are trying to
make the terminal emulator so standard and so simple that we're working
towards ZERO documentation (other than installation instructions and a few
hints on usage).

>
>  Third best would be to have no user configurable options ;>)
>

This is no joke. This is exactly the design path we've chosen. When you see
the QCTerm, you're going to notice a lot less choices than you might
otherwise expect. Ideally, though, this lack of choice won't impact its
utility to you.

Wirt Atmar