I'm alone to support 6 NT servers, about 100 NT workstations, network
printers, some hubs and switches, the lan and the wan, and
of course, an HP3000/979KS100( without development !)
I don't have formation on the HP3000, but now I can start a system from
scratch and make upgrades....

It's possible.....


Patrick



Jim Phillips wrote in message ...
>Donna Garverick <[log in to unmask]> writes (in reply to Al):
>
>> > Do you have separate PC an HP3000s teams.
>>
>> absolutely.  we have an nt admin group -- strictly server s/w oriented --
>> plus a pc support group.  the pc group handles almost everything related
>to
>> our pc's.  this includes hardware upgrades/repairs, configuration, s/w
>> installs and set-ups.
>>
>> > How do you resolve the
>> > conflicting priorities put on you by Support and Development issues?
>>
>> i'm not terribly sure what you mean....  by separating the groups by
>> function, there's not a problem...at least not for us....         - d
>
>Well, Donna, all I can say is "It must be nice"! :-)
>
>Here at ol' Therm-O-Link, we have two people in IS supporting two 918's; 5
>NT servers; 37 PC's in an office environment; and 18 PC's on the shop
floor;
>plus assorted line, laser, ink jet, and bar code printers (about 40).  Not
>to mention that these are spread between three locations in Ohio and one
>location in Texas.  Oh, and did I mention that we do in house development
in
>Cobol on the HP3000?  Plus manage the frame relay network linking the
>facilities?
>
>As to Support versus Development, if it's important to my boss, it's
>important to me! ;-)
>
>Although some people get upset when we tell them they have to wait for
>such-and-such, I've never had my boss fail to back me up when push came to
>shove (maybe I'm just lucky!), but we have had some sticky situations when
>multiple failures have occurred....But people just get used to waiting or
>fixing it themselves.  And we also use some outside contractors for the
>really intricate stuff (like most of the NT management), but we are the
>first contact for any and all problems.  From "I can't print landscape in
>Excel" to "I think the backup didn't run on my NT server" to "Uh-oh, the
>invoicing batch job aborted", we handle it all.
>
>Oh, and did I mention that I was running the forklift in the warehouse a
>weekend ago?!
>
>
>
>Jim Phillips                            Manager of Information Systems
>E-Mail: [log in to unmask]     Therm-O-Link, Inc.
>Phone: (330) 527-2124                   P. O. Box 285
>  Fax: (330) 527-2123                   Garrettsville, Ohio  44231
>