Lane Rollins ([log in to unmask]) wrote:
: I've really seen the market change from the other side. I've currently
: have an opening for a desktop support person, we ran add for the
: position for one day and got more then 250 applications. A lot of these
: people have been out of work for since last summer. There is a large
: group that expect 45-55k us$ for this kind of position, I'm sorry but
: that's never been realistic in this market. There where a lot of
: applicants fresh out of the IT schools that advertise heavily on TV,
: these people don't have a chance compared to someone with experience.
Helpdesk support is usually a $ 10 US/hour job. But now people are looking
for someone with a skills inventory that used to be associated with people
making $ 60,000 or more a year; e.g.:
http://www.dice.com/DandL/c/cxmodhou.E152-77.html
DICE Job - cxmodhou.E152-77 (p1 of 4)
"Title: Help Desk Professional
Skills: Windows 95/98/NT/2000, SCO Unix
Job Description:
Help Desk Professinal - 100% Phone Support
Candidate for this position will be responsible for
providing telephone support, high quality customer
support, fulfilling Network and Application requests
and assisting internal employees with technical
troubleshooting issues including identification,
resolution, escalation, referral, and follow-up with
PC, Network and Application issues.
Candidate must have:
- 2 years experience in a large volume HelpDesk (45
calls per day/agent).
- Strong working knowledge of - Windows
95/98/NT/2000, SCO Unix (preferred), PC
Hardware/Software and peripherals, Data and
Telecommunication skills, VMS and Unix network
services, applications (including SAP, Gateways,
Remote Access, Remote diagnostic tools, Tunneling,
Viruses, Communications software, PC configuration,
help for DOS), Windows and memory management and first
line support for client/server applications.
Help Desk Certification a big plus!..."
--Jerry Leslie (my opinions are strictly my own)
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