Sandra Matthew wrote:

> I have always sung the praises of  DELL, having recommended them to
> everyone  I know and in fact, receiving a new DELL system yesterday for
> my daughter for Christmas.  But I am frustrated that my husband's DELL
> is an absolute LEMON (although under extended warrenty).   It has had
> every component replaced two to three times. I has reached a crescendo
> during the last three months as it has been virtually unusable.   The
> technicians at DELL are very patient and helpful, but I believe that
> there should be a computer LEMON law.  I have just ended a phone
> conversation with a DELL "supervisor"  (Brad) who told me that the name
> and phone numbers/email addresses of any DELL personnel (John/Nancy)
> who could help, cannot be released and they will only return phone calls
> if they want to.  Could I please call upon you, wonderful Internet
> people, to get the name/phone number/email address of someone capable of
> solving my problem.
>
> Thanks in advance
> Sandy Matthew
> PS.  Please forward to any listserv that you know would help.

Sandy Matthew,


Have you tried the newsgroup alt.sys.pc-clone.dell?


Regards,


Jan Gerrit Kootstra