X-no-Archive:yes
In response to the gist of Gavin's post, has IBM realized that there is a
significant difference between marketing and customer service? Sure, this
does little to change the realities of getting the job done for those who
work on one, but what does it do to the perception of IBM among those who
approve purchase orders for $10,000 to $50,000, $20,000 to $100,000,
$150,000 to $600,000, and $1 million or more? (I am puzzled that there does
not appear to be anything between $100 to 150 G, but I would expect that to
change shortly)

IBM is now doing something that HP should have and could have done a couple
of years ago; perhaps this is why IBM is number one, although I wonder what
might have been, had HP acted first to sell HP itself as their brand.

Greg Stigers
http://www.cgiusa.com
The solution is HP