At 11:52 AM 1/13/97 -0800, Stan wrote:
>Hi all,
>
>I've been encountering problems using the web-based HP Support Line,
>and was wondering if anyone else has, and if anyone is interested in
>helping to push for some solutions that would cost HP little (and would,
>in fact, save them money).

I have been having the same problems!

It seems funny but I find it personally embarrassing that a vendor whom I
hold in high regard technically can project such a shoddy image to the
world at large.  While the problems mentioned here are mostly confined to
the "shoemakers children", the ability to get to the home support page will
be experienced by anyone trying to get stuff for a laserjet (which is more
people than own hp3000's and hp9000's).

As far as Stan's suggestions for email submittal and alternate search
engines, I concur.



Brian Duncombe  [log in to unmask]  www.triolet.com
"Inside every large program is a small one struggling to get out."
          C. A. R. Hoare